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To submit a concern or raise an issue, dial 211 using your Globe mobile, 808 using TM, or (02)7730-1000 using landline for FREE. Need help with Globe products and services? You can contact us at any of our available channels.
Say goodbye to visiting a store or calling a service provider for assistance: you can reach Globe’s hotline alternatives with just a few clicks on your mobile phone. Personalizing and enhancing your Globe customer service experience is more convenient than ever with the GlobeOne app.
Get help and support on Globe products and services, view FAQs, and experience Alagang Globe.
Globe and TM customers who usually call 211/77301000 (Globe), 77301010 (Consumer Sales Hotline), and 808/77301500 (TM) will experience the change. Our Bayan, Platinum, Roaming, Business, Business Sales, and select Broadband customers, as well as AMAX retailers will continue to be served by our Globe Care Specialists.
To call another mobile phone, dial "+" + Country Code + Mobile Access Number + Mobile Number. If you're calling from Korea or Japan, you can go straight to dialing Area Code + Telephone Number (for landline calls) or Mobile Access Number +Mobile Number (for mobile phone calls). No need to dial "+" + Country Code.
If you need information on basic troubleshooting of your broadband or mobile device or managing your data usage, visit this Globe page.
Deliver better customer experience with a Contact Center as a Service (CCaaS) solution. Equip your agents with a 360 degree view of the customer for increased engagement and effective communication.
You may check https://www.globe.com.ph/postpaid/iphone-14.html for more details. If you have an existing mobile phone and would just like to get a postpaid line only, you can go for a GPlan so you can do more of what you want with its bonus value.
CUSTOMER SUPPORT. Speak to our representative over the phone or use our Self-Help Channels for concerns with your Globe account.
Visit this page to know about Globe Prepaid services, promos, content add-ons, latest events and other info.
