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  1. The table below shows the time period when final collections will be made at post boxes (excludes public holidays). The display on the postbox will tell you if the collection has already been made and when the next one is. Area. Monday - Friday. Saturday. Commercial Area. 9am - 7.30pm. 7am - 1.30pm. Town & City Area.

  2. Help with sending an item My deliveries Like us Shop Complaints & claims. Every day, our staff up and down the country work hard to deliver an excellent service. If one of our staff has made a difference for you, we'd love to hear why. While we won't be back in touch with you, we will aim to pass on your message and thanks to the staff in question.

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  4. Find out more.) Please bring the Something for you card (or electronic SMS/email notification) and one of the above forms of ID, in the name of the person the item is addressed to. If you can’t bring any of the above ID in the name of the person the item is addressed to, you can still collect. This also applies if you are collecting an item ...

  5. Providing evidence for an existing claim. If we’ve been in touch to ask for evidence for an existing claim - proof of posting / proof of value / photos of damaged item etc - the quickest way to send it is by completing our online form. You’ll need your claim reference number, this will be in the letter / email we sent.

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  7. Letter or greeting card - 30g. Standard DL (110mm x 220mm) envelope with 4 sheets of A4 - 44g. CD in bubble envelope - 130g. A4 envelope with 20 sheets of A4 - 160g. Mobile phone in bubble envelope - 180g. DVD in bubble envelope - 190g. 400 page paperback book in bubble envelope - 310g.

  8. No. Yes 3 – Delivery within two working days by 5.30pm. No. 1 Customers posting gifts or goods to the Channel Islands must fill in a customs declaration form and attach it to the parcel. This isn’t necessary for letters and parcels that only contain documents. For items with a value up to £270 use customs declaration form CN22.

  9. You will be redirected to new URL. Please call us on 03457 777 888 to discuss and arrange the address change. We will require additional identification to support this request, please call us on 03457 950950* to discuss this. * Line are open Monday to Friday 8am to 6pm.

  10. If you purchase your postage online at send.royalmail.com you can get your postage label printed when you drop your parcel off. Once you've received your QR code to your mobile, take it to your Royal Mail Customer Service Point (CSP), usually located at your local Delivery Office or a Post Office branch. They’ll scan the QR code, print the ...

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