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  1. We value your comments and suggestions. Please fill-out the form completely and as accurately as possible. If you are reporting a lost or stolen card, please call immediately our Customer Hotline (+632) 8887-9188.

  2. FOR LOST ATM CARD, click here to report lost or stolen ATM card or immediately call our Customer Service Hotline at (02) 8-887-9188 to have your card blocked. Please refer to the Terms and Conditions governing the loss of Security Bank ATM card/Mastercard debit card.

  3. If you don’t have updated contact details with us, you cannot enroll to the new Security Bank Online. You may update your contact details with us by clicking here. Once your contact info is updated, please wait 1 banking day before activating your account.

  4. Check your service and support coverage. Lost or stolen iPhone, iPad, or iPod touch. Lost or stolen Mac. Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more.

  5. For inquiries and comments, please call our Customer Service hotline at +632 8887-9188, 1-800-1-888-1250 (Toll-free for PLDT landline) or email us at customercare@securitybank.com.ph. Specific to credit card inquiries, please email us at customercontact@securitybank.com.ph.

  6. Deposit products offered by Wells Fargo Bank, N.A. Member FDIC. PM-10112025-6546722.1.1. LRC-0523. Find customer service phone numbers, mailing addresses, and other ways to contact Wells Fargo.

  7. Your latest credit card balance can be viewed in your Printed/Electronic Statement of Account (eSOA) or through Security Bank Online (SBOL). You may also inquire through: Self-serve menu by calling our Customer Service Hotline at (02) 8887-9188. SMS facility using your registered mobile number.

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