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Complaints, compliments and feedback. Your feedback can help us improve, so please reach out if you’ve got a complaint, compliment or problem you’d like us to investigate. Visit help and support. Complete an online form.
Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as a team. We recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.
Things to check. Tracking. If your item was sent using a tracked service you can track it to check the status. Card or notification received. Your item may have been delivered to the Post Office. Check if a notification card is in your letterbox or under your door, or if you’ve received an email, app or SMS notification. Accepted on your behalf.
Send parcels overseas. We have a range of international sending services and information to help get your parcel to its destination. Send parcels to 220+ overseas destinations, including USA, UK, Canada, New Zealand and China, with our Courier, Express, Standard and Economy services.
Send parcels within Australia. We have a range of options to help you get your parcel to any address in Australia. Choose from a range of parcel sending options including Parcel Post and Express Post, and get information on Extra Cover and sending with a free 24/7 Parcel Locker.
Back to Working differently. Make sure remote workers have the information they need. Webinar: Connecting with Australians in a 20-min city. Get delivery speeds for shipping parcels or mailing letters to your customers using our delivery network, which covers all addresses in Australia.
Contact Customer Support. Tell us how we can help. Contact Support Form. Looks like you don’t have access to create a case. Ask your community manager for access.
